Learn more about this team of seasoned professionals with over 30 years of design, manufacture and installation experience.
Co-Owner | DESIgn consultant
Co-owner of Closets etc., Sophia has been a design consultant since 2007, specializing in custom storage and organization solutions for residential and commercial clients in Rhode Island and Massachusetts. She also puts all jobs into production. Personal experience informs Sophia’s design work. She has moved numerous times with her family over the past 30 years, so she has intimate knowledge about the importance of functional, well-designed storage solutions for managing busy households. Sophia also has almost 20 years of experience as a real estate agent, so she also knows how well-designed storage and closet systems can significantly increase a home’s value. Personalized service is her trademark, and Sophia works closely with all her clients, listening to their needs to develop the best possible solution for their storage project. Her personal motto is: Any space can be improved, no matter the size or shape!
Co-Owner | technology & business operations
Gero brings years of business acumen to the company. In 2007 Gero and Sophia bought the business from the previous owner, who had been in business since 1987. Prior to taking over Closets etc., Gero built a career in finance, working for global corporations and private equity firms. In addition to having a solid head for business, he also has a Ph.D. in applied math. He is a whiz at computers, and has developed a sophisticated system for tracking customer data (design information, storage systems and configurations, parts, etc.) to provide best-in-class service to each client. The efficiency of this system allows Closets etc. to pass on savings to customers, which make Closets etc. competitive with their much larger competitors.
general Manager | Design consultant
Gary joined the Closet etc. team in 2007. He is the General Manager and a design consultant. Based in Connecticut, Gary has thorough knowledge of the storage and organization industry, knowledge that he puts to use in every project he manages. In his role as General Manager, Gary is involved in every aspect of each storage project: ordering materials, and scheduling and overseeing the work of the installation team. Straightforward and honest, Gary strives to give excellent, personalized service while also ensuring customers receive well-designed, functional storage and organization solutions at a fair price.
Marketing Manager | Design Consultant
As the marketing manager for Closets etc., Samantha oversees online marketing efforts, including managing social media presence on Facebook and on the design site, Houzz. She brings years of social media marketing experience to the firm. Samanth owns a small business herself, so she understands the importance of connecting with customers online. And as the daughter of co-owners Gero and Sophia, Samantha shares in their desire to make sure customers always receive first-in-class personal service.
CONSTRUCTION | product installation
Closets etc. has a team of highly skilled and experienced installers with combined experience in the construction/closet installation industry. In addition to their technical skills, our installers have experience in all aspects of closet construction, everything from inspecting materials to overseeing the final details of a project. We receive high praise from our clients on Angie's List and Houzz, especially with respect to the professional and courteous service provided by our installation team. When they work in a client's home, they leave little trace they've been there other than the closet or storage system they've newly installed. Prior to starting, work areas are covered with drop cloths to protect flooring and furniture, and when the work is done, floors are swept, and surfaces are wiped down. Everyone loves our installers!
Krsitin M. Macrae | professional Organizer
While we can build your new closet or storage solution, it’s Kristin who can help you make the most of that new space. An organization professional, she’ll get you started by helping you identify what can stay and what needs to go in order to reduce clutter. Purging is the first necessary step, then she’ll work with you to efficiently categorize what’s left to get you organized — and help you keep your new closet or storage space that way.
AWARDS & ACCOLADES
Over the years, Closets etc. has been the recipient of numerous awards and accolades that are a tribute to our dedication to providing excellent customer service in all aspects of every project.
The Better Business Bureau
We’re proud of our A+ rating from the Better Business Bureau, an honor given to businesses with the highest ratings for overall customer satisfaction.
Since 2013, we have consistently won the Best of Houzz service award due to the numerous 5-star reviews — the highest customer satisfaction rating — from clients happy with our work.
Since 2009 Closets etc. has consistently received “A” ratings for great customer service, earning back-to-back Super Service Award every year since its inception. Angie’s List is the preeminent site for finding reputable contractors based on customer reviews. .