Is there a charge for the initial consultation?
No, both the consultation and design are free of charge. We come to your home or office, conduct an in-depth interview to determine your specific needs and take precise measurements. You will receive a detailed proposal with a computer rendering of the design which includes dimensions, rather than a hand-drawn, incomplete sketch or a 3-D rendition without measurements. What you see is what you get with Closets etc.
What do your customers think of Closets etc.?
Click on this link, Testimonials, to see in their own words. (They love us!!)
Are you licensed and insured?
Yes to both. Our Connecticut Home Improvement Contractor Registration number is 616208, and our Rhode Island Contractors’ Registration number is 29295. We carry workmen’s compensation insurance for your protection.
How long have you been in business?
Closets etc. has been in business for 25 years, opening in 1987. The company is female-controlled and operated. We are not part of any franchise, and we can pass our savings along to you. Our factory and showroom are located in Meriden, CT, and the corporate office is in Rhode Island.
What is the average cost of a project?
Since each project is different and all of our designs are customized, we need to develop a full layout and design before giving a specific dollar amount on a job. We will gladly come to your home and quote you a real price rather than “winging it” over the phone or pricing a make-believe standard design that may not come close to meeting your individual requirements. We design mostly in melamine, although wood veneer and solid wood are also part of our expertise. There are several grades of melamine, ranging from solid colors to rich wood-grains that match such woods as mahogany or cherry.
How “green” are your materials? Very!
Our melamine conforms to the strictest U.S. and international rules and to the California Air Resources Board Phase I emission standards. These regulations specify less than 0.18 ppm of formaldehyde emissions for a product. The typical recycled materials content of our particleboard is at least 75-80% post-industrial, and 0-5% post-consumer. This means that no new trees are harvested for the production of our panels.
In addition, if you were to call us in the future to reconfigure your closet because your needs had changed, our construction techniques allow us to do so, often using the existing shelving, by re-designing and adding any shelving and parts to complete the new design.
What is my choice of materials?
The choice of materials depends on the application. Melamine is by far the material preferred by our customers. It is available in a wide variety of solid colors or rich wood-grain patterns. The material is very durable, yet lighter in weight than wood, and it is easily maintained. It also is environmentally sound in that it contains over 75% recycled wood materials. A second choice is wood veneer. Though more costly, it may be appropriate for an office, an entertainment center, or in the situation where you are trying to match other furniture or other design features in the house. Solid wood design is another option with virtually limitless finishes but at a higher cost. Closets etc. is unique in that it has the experience to provide any solution or combination of materials that suit the customer’s needs and decor.
How long does an installation take?
The majority of installations take no more than a day. Even a complete house rarely requires more than two days. The homeowner is responsible for cleaning out any belongings, removing existing shelving, patching holes or painting walls. In some cases, Closets etc. will remove and dispose of a single rod and shelf system free of charge. More complex removals are charged on an hourly fee schedule. Please call us if you have special requirements, and we will gladly provide you with additional resources and coordinate with your contractor.
Do you offer a warranty?
We offer a limited lifetime warranty on our products. Closets etc. warrants that the products that we install are free from defects in material and workmanship for as long as you own your home. We will repair defective parts free of charge.